Daily duties: - issue tracking and resolution via corporate ticketing system - communication with customers via email and some phone calls - routine administration tasks (billing, reporting) Required skills: - fluent in English - written and verbal - customer support experience - IT technical support background - ability to handle multiple tasks and prioritize - courteous and patient - ability to work independently, but ask for help when needed Desired skills: - familiar with support ticketing systems - familiar with email troubleshooting Salary (basing on 8hrs a day, 5 days a week) is USD 400 for the first month and USD 600 after the test term. Half-day work schedule is also an option, including night time hours.
